Posts Tagged ‘Customer Satisfaction

The Moment of Truth

15, Dec 2011

Each customer contact is a moment of truth, a moment of misery, a time of mediocrity, or create a WOW moment. At the moment of truth that customers for life, or you can slow and painful decline of his new company to a customer at a time. A moment of mediocrity is what usually happens [...]

You may not be in business long before the first complaint. It simply can not fail to happen: low-end customers pay nothing and wait for the land, while the premium payment to the back, but expect an inhuman effort. They just can not please all the people try to time even if you’re irregular – it’s always [...]


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